Orders & Returns

Guarantee

All of our products come with a full 24 month no quibble guarantee. Excludes any carriage costs.

Delivery

We normally dispatch your order same day subject to stock availability in certain cases this could be extended to 2 to 5 business days. In the unlikely event of this happening, we will update you either by telephone or email.

If you would like guaranteed Next Day Delivery this is charged at £5.50 and for timed or Saturday delivery, we charge £8.50.

All goods are dispatched using either courier service or Royal Mail. Most items will require a signature on delivery. Should no one be present to receive the items then a card will be left by the courier, and you should follow the instructions on the card. If a mobile telephone number is provided the carrier will usually update the status of your order via text message.

All goods must be checked on receipt and any discrepancies must be reported within 7 days.

If your item is not in stock, we will back order this for you and advise you either by telephone or email.

Payment Methods

We are pleased to accept payments by credit card, debit card, Paypal or via bank transfer.  Your card payment will be taken securely through our payment gateway provider Stripe. Toners2U can offer credit terms subject to status. If you would like to open a credit account with us, please call us on 0800 1076 770. If your application is successful you will be able to place an order online using your credit account.

  

Returns policy

There may be an occasion where you need to return an item purchased from Toners2U, in this instance please follow this procedure below.

Faulty Goods

A Quality Returns Number is required for all returns (QRN).

If your goods are visibly damaged on receipt please contact us within 7 working days to obtain your QRN number and advise the nature of the damage. We can then arrange the collection of the damaged item, and for a replacement to be sent.

If an item is found to be faulty within 30 days of receipt of your goods we will arrange for a replacement to be issued, and for a courier to collect the faulty item. Should you require a refund, this will be processed when the goods have been received back at our warehouse.
In either case please contact us for your QRN number.

If an item is found to be faulty after 30 days of receipt, these are still fully guaranteed for a 12 month period. You can obtain either a replacement or a refund within this time, but the faulty item must be returned by yourself to our warehouse before your replacement or refund can be issued. You will need to contact us for your QRN number, and to fill in the returns form which will be emailed to you. The QRN number that you are given is active for 14 days, if we do not receive the faulty item(s) back within this time you will need to contact us for a new Quality Returns Number.

Unwanted Goods

If your find your goods are surplus to requirements, or you have ordered in error, your order can be returned to us for an exchange or for a refund within 30 days. The goods must be returned in the original packaging, and must be unused. If the item has been opened or used we may not be able to offer an exchange or refund, or the refund may incur a 25% re-stocking fee. You will also need to obtain your QRN number for returns of this nature.

How to raise your returns request?

For all returns you will need to obtain a Quality Returns Number, which you can obtain by contacting our customer service desk or by sending an email (details below). We will need your order number, and your reason for the return.

If your goods are returned to us without a Quality Returns Number we will make every effort to locate your return, but we cannot guarantee your refund/replacement will be issued.

Returns Contact Information
Tel: 0800 888 6000
Email: sales@toners2u.co.uk